Terms of exchange or return of goods:

- When delivered by courier in Novosibirsk you can familiarize yourself with the goods and make a decision about the purchase. You can always refuse the goods, the amount of the order in this case will be changed with further recalculation
- The term of consideration of the application for a refund is 1-3 days. Refund to the card is carried out from 7 to 15 banking days, depending on the bank of the recipient.
- The Customer has the right to refuse the ordered Goods at any time before receiving them, and after receiving the Goods - within 7 (seven) days, not counting the day of purchase.
- Return of Goods of proper quality is possible in case if its trade dress, consumer properties, as well as the document confirming the fact and conditions of purchase of the said Goods are preserved.
- If the Customer refuses the Goods of proper quality, the Seller shall return to him the amount of money paid by the consumer under the contract, except for the costs of the seller to deliver the returned goods from the consumer, not later than 10 days from the date of the consumer's request.


Reasons for replacement of goods or refund:

- You received the wrong product, which you did not order
- You have received a product of inadequate quality.
To replace the goods or refund you need to:

Keep the erroneous or substandard goods. Please do not throw it away before replacement or refund.
You can exchange the goods according to the law FZ № 2300-1 "On Protection of Consumer Rights" within 14 days from the date of receipt.